About Discount Coupons, "Reliable Geek Coupons", and promotional advertising discounts: Reliable Geeks may from time to time publish discount coupons and promotional discounts in various advertising programs and media as well as offer "Geek Dollar" coupons to customers. Unless specifically stated otherwise, all promotional discounts and coupons offered by Reliable Geeks are discounts against the site visit fee and cannot be applied to the hourly service charge. As such, the coupons or discounts may only be redeemed when the full $50 site visit fee is charged. Under no circumstances may multiple coupons, discounts or offers be combined against a single billing.

Site Visit Fee: There is a fixed Site Visit Fee of $50 for the visit to you by our geek. This is the fee to get a geek to your location and is in addition to the Hourly Service Charge described below.

Hourly Service Charge for In-Home service: Our Hourly Service Charge for In-Home service is $88 per hour charged in 15-minute increments of $22 and is charged in addition to our Site Visit Fee described above. Unlike many competitors, we do not have a one-hour minimum service call nor do we charge in one-hour increments for our in-home service customers (This is a good thing!)

Two cost examples for In-Home service:
Example one - For a minimum visit of 15 minutes, the total cost would be $72 ($50 Site Visit Fee + $22 for 15 minutes at Hourly Service Charge rate) plus the cost of any hardware, software or equipment purchased and applicable taxes.

Example two - For a visit of 1 hour and 8 minutes, the total cost would be $160 ($50 Site Visit Fee + $88 for first hour + $22 for first 15 minutes of next hour) plus the cost of any hardware, software or equipment purchased and applicable taxes.

Hourly Service Charge for home-based businesses: Home-based businesses are welcomed by Reliable Geeks at our In-Home service rate described above.

Hourly Service Charge for In-Office service: Our Hourly Service Charge for In-Office service is $110 per hour charged in 30-minute increments of $55 and is charged in addition to our Site Visit Fee described above. We do charge a one-hour minimum for our In-Office service calls. Important note! We define In-Office service as service that is performed outside the home in an office or commercial setting.
When and how do you pay? - All payments are due at the time of service. Please make arrangements to settle up with your geek via cash, check, or credit card (MC, VISA, AMEX, Discover) even if you will not be personally present at the conclusion of service.

Why does this agreement have so much fine print? - The language in our agreement is designed to cover all situations and possibilities even if they are not what you have called on us for (for example, if you call us for tutoring in Microsoft Word, the language regarding moving furniture and drilling holes in walls is not relevant, however if you call us for installation of Network wiring, it is very relevant)

Why am I signing a release of liability? - The release of liability for the condition of your computer is necessary because we come to you not knowing the state of your computer and even a system which seems to be operating normally when we arrive, could be operating in a compromised state or even coincidentally fail during our visit. As such, we must protect ourselves from these chance possibilities.

Below is a full copy of our Pricing Terms and Agreement for your review:

Pricing Terms and Agreement

I/We, ________________________________________, ("CLIENT") agree to the following terms for services rendered by Reliable Geeks, Inc. ("Reliable Geeks").

Payment Terms:
CLIENT agrees to pay a basic site visit fee of $50.00 for Reliable Geeks to come to the CLIENT’s location to start the service call. In addition, for service performed in a residential setting, CLIENT agrees to pay a service charge of $22.00 per quarter hour for time spent by Reliable Geeks at CLIENT's site. For service performed in a commercial setting, CLIENT agrees to pay a service charge of $110.00 per hour with a minimum 1-hour service charge, and thereafter billed in half-hour increments of $55.00 each. The $50.00 basic visit fee is not credited towards your service charge and is due regardless of the outcome of service. The minimum charge for In-Home Service is $72.00 (basic visit fee plus minimum quarter hour service charge). The minimum charge for In-Office Service is $160.00 (basic visit fee plus minimum one-hour service charge). Reliable Geeks reserves the right to refuse service as well as to change fees and rates at any time without notice.

Reliable Geeks does not provide billing services to clients. CLIENT agrees to pay Reliable Geeks for all charges at the time of service.

Release of Liability:
CLIENT agrees to release and hold harmless Reliable Geeks from any and all liability associated with the performance of service or the provision of parts, and acknowledges also that Reliable Geeks offers no explicit or implied warranty or guarantee on services performed or parts provided, other than the manufacturer’s warranty. Further:

1. CLIENT acknowledges that due to the nature of the services being performed, there is potential risk of damage or loss including, but not limited to, damage to CLIENT's home, office, computer hardware, cabling, hubs, routers, switches, peripherals, accessories, and furniture, as well as potential risk of damage, corruption, or loss of computer software, applications, data, and data storage media.

2. CLIENT agrees to release and hold harmless Reliable Geeks from all liability for damage or loss as well as any incidental or consequential material or financial damage or loss that may result from the actions of Reliable Geeks, its agents or service representatives.

3. CLIENT grants Reliable Geeks, its agents and service representatives, access and permission to physically disassemble any and all computer systems, components, networks, cabling, hubs, routers, switches, peripherals, and accessories.

4. CLIENT grants Reliable Geeks, its agents and service representatives, access, security rights, and permission to open, view, modify, edit, delete, or otherwise manipulate CLIENT's computer software, applications, data, and data storage media including, but not limited to, the computer Operating System, word processing, spreadsheets, databases, workflow, graphics, audio, video, system drivers and libraries, and any other type of software or data that may be contained on CLIENT's computer system or network.

5. CLIENT grants Reliable Geeks, its agents and service representatives, permission to physically access CLIENT's home or office property where CLIENT's computer system and/or network resides.

6. CLIENT grants Reliable Geeks, its agents and service representatives, permission to perform modification to CLIENT's home or office property for the purpose of installing or troubleshooting computer and/or networking hardware, cabling, hubs, routers, switches or peripherals. Modification may include such practices as drilling through or disassembling furniture, walls, floors, carpet or trim, laying and removing cabling and devices including affixing cabling and devices to furniture, walls, floors, or trim, using nails, screws, staples, hangers, or plastic ties.

7. CLIENT grants Reliable Geeks, its agents and service representatives, permission to download and/or install software on CLIENT's computer and/or network, including but not limited to, virus scanners, diagnosis and repair utilities, drivers, libraries, and software requested to be installed by CLIENT.

8. CLIENT grants Reliable Geeks, its agents and service representatives, permission to install hardware in CLIENT's computer and/or network, including but not limited to, memory chips, processor chips, cooling fans, batteries, hard drives, tape drives, storage devices, modem and communication devices, audio and video cards, network interface cards, hubs, routers, switches, printers, scanners, cables, and any other hardware requested to be installed by CLIENT.

9. Reliable Geeks strongly recommends that CLIENT safeguard critical data by backing up said data prior to any services performed by Reliable Geeks. Unless specifically requested and provided as a paid service by Reliable Geeks, CLIENT is responsible for any backup, archiving, or protective storage as well as restoration if required, of CLIENT's data. Reliable Geeks is a provider of billable on-site services and does not offer or provide telephone technical support. Neither the signing of this agreement nor the performance of services by Reliable Geeks implies availability of telephone technical support. This document constitutes the entire agreement between CLIENT and Reliable Geeks. No other agreement, whether verbal or written shall be in effect except if agreed to and authorized in writing.

By signing below, CLIENT indicates that he/she has read and understands, and agrees to the terms of this Payment Terms and Release of Liability form, which is kept on file at the offices of Reliable Geeks.

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